Fakuma 2024 (Friedrichshafen)
The 29th International Trade Fair for Plastics Processing - Fakuma for short - took place in Friedrichshafen from October 15 to 19. This year, 1,636 exhibitors presented their products as well as their diverse know-how on topics such as injection molding technology, thermoforming and forming technology, various process technologies, recyclable materials and services as well as additive manufacturing and 3D printing technology. Of course, the XFAIR team was there again and did its best to provide customers with help and advice on site.The task
Our customer wanted to handle the entire participant management at this year’s Fakuma with XFAIR solutions. This included the invitation and registration of employees in advance, the handling of hotel bookings, but also the stand communication on site.
The implementation
First, our Customer Care team configured an online registration system tailored to the customer’s specific needs with the help of our event management software (EMS). We then provided the employees with their assigned access data, which they used to register for their trade fair service within our web-based system. The hotel information was provided to XFAIR by the customer and imported. We then took over all communication with the various accommodations and coordinated the allotments within the set cancellation deadlines.
During Fakuma, employees were able to check in and out via the XFAIR check-in terminal. This terminal was equipped with the corresponding EMS solution, which was customized in advance according to our customer’s wishes.
Neben dem Terminal stellten wir zudem die technische Ausstattung der Infotheken mit genügend Arbeitsplätzen für das dort eingeteilte Standpersonal zur Verfügung. Damit die Telefonanlage, die Rechner und der Drucker vollumfänglich genutzt werden konnten, wurde von der XFAIR-Technik ein stabiles Netzwerk eingerichtet, das mitunter über einen neuen 5G-Router lief. Der an der Infotheke eingerichtete Drucker diente zum Nachdruck eventuell verlorengegangener oder versehentlich gebrochener Namensschilder.
Our services
Hardware:
- 2 information desk stations
- 1 check-in terminal
- 1 network
- Software:
- Online registration
- Hotel management
- Check-In solution
Hotel bookings
Parallel WLAN users
Hotels
Printed name badges
Registered employees
The result
In addition to on-site support from the customer care and technical teams, we set up an email inbox for our customers before the trade fair for guest management purposes and were also available via a telephone hotline during the trade fair for any queries or potential problems. This enabled us to ensure a smooth process and reinforce confidence in our services.
All in all, the lead time for the XFAIR team was around five months for the preparations, with the hardware being set up in just under three days.