Fakuma 2024 in Friedrichshafen
From 15 to 19 October, the 29th International Trade Fair for Plastics Processing - Fakuma - took place in Friedrichshafen. This year, 1,636 exhibitors presented their products and expertise on topics such as injection moulding, thermoforming and forming technology, various process technologies, recyclates and services, as well as additive manufacturing and 3D printing. Naturally, the XFAIR team was once again on site, supporting our customer throughout the event.
Project impressions
Implementation & results
Details about the project implementation
The Task
For this year’s Fakuma, our customer wanted to manage the entire participant management process using XFAIR solutions. This included inviting and registering staff in advance, handling hotel bookings, and also supporting stand communication on site.
Implementation
First, our Customer Care team configured an online registration in our Event Management Software (EMS), tailored to the customer’s specific requirements. Staff then received their assigned access credentials so they could register for their trade fair assignment within our web-based system. The customer provided the hotel information to XFAIR, and it was imported into the system. Afterwards, we handled the full communication with the various accommodation providers and coordinated the allotments within the applicable cancellation deadlines.
During Fakuma, staff were able to check in and out via the XFAIR Check-In Terminal. The terminal was set up with the corresponding EMS solution, customised in advance according to the customer’s wishes.
In addition to the terminal, we also provided the technical equipment for the information desks, including enough workstations for the stand team assigned there. To ensure that the telephone system, computers and printer could be used fully, XFAIR technicians set up a stable network, partly using a new 5G router. The printer installed at the information desk was used to reprint name badges that had been lost or accidentally broken.
Our Services
Hardware:
2 information desk workstations
1 check-in terminal
1 network
Software:
Online registration
Hotel management
Check-in solution
The Result
In addition to on-site support from our Customer Care and technical teams, we set up a dedicated email inbox for our customer for guest management ahead of the trade fair. We also provided a telephone hotline throughout the event for any queries or potential issues. This ensured smooth operations and strengthened the customer’s trust in our services.
All in all, the lead time for the XFAIR team amounted to around five months of preparation, while the hardware set-up itself was completed in just under three days.
Successfully delivered
This project was successfully implemented using XFAIR solutions and met our highest quality standards. From planning to execution, we provided end-to-end support for Fakuma 2024 in Friedrichshafen.
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